Frequently asked questions.

A pre-formed ritual cup that replaces the traditional charcoal-and-samagri setup. Everything you need for a hawan is hand-formed into a single cup — just place it, light it, and it burns clean for 15–20 minutes.

15–20 minutes per cup — enough for a complete morning pooja or meditation session. Let it extinguish naturally; do not blow it out.

No. The hawan samagri is already inside the cup — no charcoal, stand, or sand required.

Three steps: Place the cup on any heat-safe thali or plate. Light the rim with a match for five seconds. Receive 15–20 minutes of sacred smoke.

Golden Flame is kesar & chandan (warm, festive). Resin Bliss is guggal & loban (grounding, clarity). Pavitra is pure cow dung (traditional). The Ritual Mix bundles all three.

Yes — mix and match any combination of Pavitra, Resin Bliss, and Golden Flame across your pack.

Yes. Zero charcoal core, ever — our cups are hand-formed from ghee, resins and gangajal instead.

Yes. Most agarbatti/dhoop use ‘Nature Identical Flavour’ — a synthetic compound. We use real chandan, kesar, guggal and loban.

Yes. Zero charcoal, zero chemicals — the smoke is far lighter than traditional hawan or agarbatti. Open a window for air circulation.

Yes — the smoke is 100% natural with no toxic compounds. As with any open flame, keep young children away from the lit cup.

Depending on the fragrance: ghee, gangajal, tulsi, kesar, chandan, guggal, loban, and pure gomay (cow dung) — no synthetic fillers.

Yes — we ship across India with COD available on orders up to ₹2,000, at no extra charge.

Metro cities: 3–5 business days. Tier 2 & 3 cities: 5–7 business days. Remote areas & North East: 7–10 business days. Orders process within 1–2 business days.

Free on all prepaid orders above ₹399. Below that, a flat ₹79 shipping charge applies. No extra charge on COD orders.

A tracking link is sent via WhatsApp and email as soon as your order ships.

Write to us as soon as possible after ordering. We'll do our best to help, but once an order has been processed we may not be able to change or cancel it.

UPI, GPay, PhonePe, credit/debit cards, and Cash on Delivery (COD) on orders up to ₹2,000.

Yes — use code PREPAID5 at checkout for an extra 5% off plus same-day dispatch.

Hawan cups are a fragrance-based consumable product, so once a pack is opened it cannot be returned or exchanged. See our Refund Policy for full details.

Write to us at support@poojafresh.com or WhatsApp +91 88025 11526 with your order number and a photo, and we'll take a look and help however we can.

Every cup is hand-formed by women artisans in Delhi, paid above market wages — 100% of production is women-made.

25% of our profits fund the Sukhad Ashray Trust, which supports elders. Read more on our Our Mission page.