Refund policy
Return & Refund Policy — Vedic Glow Pvt. Ltd. (Brand: Pooja Fresh)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return & Refund Policy — Vedic Glow Pvt. Ltd. (Brand: Pooja Fresh)
Because our hawan cups and incense products are consumable devotional items, we're unable to accept returns once a package has been opened, for hygiene and safety reasons.
Damaged, Defective or Incorrect Items: If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@poojafresh.com with your order number and photos or a video of the issue. We'll arrange a free replacement or full refund once verified.
Unopened Products: If you receive an unopened, unused product and wish to return it, you may request a return within 7 days of delivery. The item must be unopened, in its original packaging, with all seals intact. Once approved, return the item to: 481, Pocket-D, Dilshad Garden, Delhi-110095. Return shipping costs are the customer's responsibility unless the return is due to our error.
Refunds: Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5-7 business days to your original payment method. For Cash on Delivery (COD) orders, refunds are issued via bank transfer or UPI; we'll request your bank details to process this.
Cancellations: Orders can be cancelled free of charge any time before they are shipped. Once an order has shipped, it cannot be cancelled and the return terms above apply instead.
Questions? Email us at support@poojafresh.com or WhatsApp +91 88025 11526.
To start a return, you can contact us at support@poojafresh.com. Please note that returns will need to be sent to the following address: 481, Pocket-D, Dilshad Garden, Delhi-110095
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@poojafresh.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Hawan Cups & Consumable Products Hawan cups are a consumable, fragrance-based product. Once a pack has been opened, it cannot be accepted for return for hygiene and safety reasons. If your order arrives damaged, defective, or incorrect, we will replace it at no cost to you — no questions asked. To claim a replacement, please email support@poojafresh.com with your order number and a clear photo of the damaged product within 48 hours of delivery. Claims submitted after 48 hours cannot be processed.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@poojafresh.com.
Contact Us: Email: support@poojafresh.com | Phone/WhatsApp: +91 88025 11526
